New telephone system.
Our new phone system went live 10th may 2022. Please note that ALL incoming and outgoing calls will be recorded for training and monitoring purposes.
Coronavirus (COVID 19)
It will no longer be possible to order medication/prescriptions over the phone. Please order via NHS app, Patient access or in writing. Written requests may be brought to the surgery and left in box at reception. Please note 2 working days notice is required.
Telephone, Face to face and e-consults appointments are available.
UPDATED STATEMENT OF PURPOSE!
Please find our latest Statement of Purpose here SOP
Baldwins Lane Surgery is now part of the
Grand Union Primary Care Network (GUPCN).
The GUPCN is a group of surgeries that work together, to share resources and skill sets to deliver healthcare to their patients at scale. The GUPCN also employs healthcare professionals to work across the GUPCN.
The surgeries in the GUPCN are Baldwins Lane Surgery,
New Road Surgery, Garston Medical Centre and Bridgewater Surgeries.
Projects we have done so far include:
Coronavirus vaccination clinics, Falls Clinic and education sessions, Cardiac Prehab education event and employed a Clinical Pharmacist!
In this years national GP patient survey we scored at or above national average on every aspect that was looked at. https://gp-patient.co.uk/practices/E82049
Now every patient in our surgery has a NAMED ACCOUNTABLE GP
What is the named GP requirement?
This is a contractual requirement and builds on the 2014-2015 agreement to provide a named and accountable GP for over 75s. The named GP requirement has now been extended to all patients. By 31 March 2016 all practices will need to include on their website reference to the fact that all patients, including children have been allocated a named, accountable GP.
Will practices have to write to patients to tell them their named GP?
There is no requirement to write to any patients regarding their named GP. Practices are required to inform patients of their named GP at the next appropriate interaction and it is for practices to decide what is appropriate.
If you don't know who is your named GP, please ask from reception. If you want to change your named GP, please ask reception staff. Please be aware that this does not affect your ability to make an appointment with any of the GPs in the Practice of your choosing.
New health data has been added to the surgery website, take a look at "Self Help"
We are part of Electronic Prescription System (EPS),
This makes life easier. You can order your prescription online, it will be electronically signed by a doctor and again, electronically will be sent to the pharmacy you have nominated. Basically you order your repeat or requests online, in 48 hours you can collect it from your pharmacy.
We are proud to be a member of Watford Extended Access.
As part of a group of GP Practices working together as a GP Federation, Baldwins Lane Surgery provides access to weekday evening and weekend appointments in the Watford Extended Access (WEA) service, which is managed by Direct Local Health Ltd. Our patients can now make an appointment to see a GP on weekday evenings, Saturdays 9am - 1pm and 3pm - 7pm, and Sundays 9am - 1pm; to see a Nurse on Saturdays 9am - 1pm and to have blood tests with a Phlebotomist on Saturdays and Sundays. Please ask the receptionist for further details on how to book an appointment. During these appointments your health record may be accessed and viewed by clinical staff other than your GP or a GP at your practice. Please be assured that your confidentially will be maintained; for the service's full Privacy Statement please see 'Patient Information' at www.dlhealth.co.uk."
This year's patient survey results have been uploaded
Our latest CQC review in 2015 was reported as GOOD
please see full report: 