Noticeboard

New Telephone System

On Tuesday 10th May we adopted a new telephone system. We would like to thank patients for their patience during this transition period.
All incoming and outgoing calls will be recorded for monitoring and training purposes. 

COVID-19 Vaccinations

We ware currently vaccinating patients aged 75 and above and those who are immunocompromised as part of the governments spring booster campaign.  If you fall in either of these groups and it is 6 months since last vaccination and haven't been contacted yet but would like the booster please call the surgery. 

DID YOU KNOW:

  • You can request your repeat prescriptions online and even get it straight from your nominated pharmacy. No paper, no visit to surgery! It will be faster for you to get your medication, no paper included so save some trees, and might release a bit of our staff time. 
  • You can book appointments online!

Appointments:
These can be made at the desk or by telephone. We offer appointments  2 weeks  ahead of the appointment date. Currently we only offer medically urgent appointments on the day. The appointments are released at 8.30am each day for morning appointments and at 2.00pm each day for afternoon appointments.

For Out of Hours click on link below:

Out of Hours - Contact 111 NHS Direct

You can request your repeat prescription online and get it from your nominated pharmacy.

 

Patient Advice & Support

Patient Advice and Support Service The Patient Advice and Support Service (PASS) is delivered by the Scottish Citizens Advice Bureau (CAB) Service. The service is independent and provides free, confidential information, advice and support to anyone who uses the NHS in Scotland. It aims to support patients, their carers and families in their dealings with the NHS and in other matters affecting their health.

The service promotes an awareness and understanding of the rights and responsibilities of patients. It also advises and supports people who wish to give feedback, make comments, raise concerns or make a complaint about treatment and care provided by the NHS in Scotland.

The Patient Advice and Support Service will: 

  • Help clients understand their rights and responsibilities as patients
  • Provide information, advice and support for those wishing to give feedback or comments, raise concerns or make complaints about health care delivered by NHS Scotland.
  • Ensure clients feel listened to, supported, and respected when raising concerns about difficult experiences
  • Work with the NHS to use feedback to improve NHS service provision.

The Patient Advice and Support Service also provides general advice and help on a range of issues, such as housing, employment, benefits or money worries. Support with these issues can have a positive impact on the health of clients. Clients can also access information and advice on how to access health and community services that offer additional support with health care needs. The service is a valuable resource for frontline NHS staff because it offers a wide range of support for patients in relation to health and health care.

How to contact the Patient Advice and Support Service

The Patient Advice and Support Service can be accessed through any Scottish citizens advice bureau.  You can find your local bureau by using the search facility at the top of this page. There is more information about the service at www.patientadvicescotland.org.uk/ 

Related publications: 

pdfPatient Advice and Support Service (PASS) leaflet

pdf Patient Advice and Support Service briefing sheet



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website