Noticeboard

New Telephone System

On Tuesday 10th May we adopted a new telephone system. We would like to thank patients for their patience during this transition period.
All incoming and outgoing calls will be recorded for monitoring and training purposes. 

COVID-19 Vaccinations

We ware currently vaccinating patients aged 75 and above and those who are immunocompromised as part of the governments spring booster campaign.  If you fall in either of these groups and it is 6 months since last vaccination and haven't been contacted yet but would like the booster please call the surgery. 

DID YOU KNOW:

  • You can request your repeat prescriptions online and even get it straight from your nominated pharmacy. No paper, no visit to surgery! It will be faster for you to get your medication, no paper included so save some trees, and might release a bit of our staff time. 
  • You can book appointments online!

Appointments:
These can be made at the desk or by telephone. We offer appointments  2 weeks  ahead of the appointment date. Currently we only offer medically urgent appointments on the day. The appointments are released at 8.30am each day for morning appointments and at 2.00pm each day for afternoon appointments.

For Out of Hours click on link below:

Out of Hours - Contact 111 NHS Direct

You can request your repeat prescription online and get it from your nominated pharmacy.

 

 

Please see our latest report following the survey.

Baldwins Lane Surgery has a Patient Reference Group which has been formed to represent the views of all our patients.  The group is open to new members at any time to attend occasional meetings at which we hope to discuss patient concerns and ways of improving the service we provide.

The main focus of the Group is to be representative of the Practice as a whole and to meet and discuss issues relevant to all our patients.  The Group will consider issues that it feels important which will then be brought to the attention of the wider Practice population by way of a Patient Survey.

Areas under discussion for improvement are as follows:-

Appointments

Clinical Care

Reception

Confidentiality

Opening Hours

If you would also like to become a member of our Patient Reference Group please complete the Application Form below and hand in to Reception for the attention of our Practice Manager.  You do not have to attend the meetings in person as your views and ideas can be discussed via email.

PRG Application Form

 

 
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